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Formation ITIL® LifeCycle : Service Transition
E-learning

Stage pratique
100% à distance
Durée : 32 heures
Réf : YTT
Prix  2020 : 875 € H.T.
  • Programme
  • Participants / Prérequis
Programme

ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream: - The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle. The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle Stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace. The Service Transition Certificate is a free-standing qualification but is also part of the ITIL® Intermediate Lifecycle Stream. It is one of the modules that leads to the ITIL® Expert Certificate in IT Service Management (ITSM). The purpose of this module, exam and certificate is, to impart, test, and validate the knowledge on industry practices in IT Service Management as documented in the ITIL® Service Transition publication.

Objectifs pédagogiques

  • Introduction to service transition
  • Service Transition principles
  • Service Transition processes
  • Managing people through service transitions
  • Organizing for Service Transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks.

Examen

Exam Format: Multiple choice, scenario based, gradient scored questions. Number of Questions: 8. Pass Score: 28/40 or 70%. Exam Delivery: Online or paper based. Exam Duration: 90 minutes. Open/Closed Book: Closed Book

Méthodes pédagogiques

This fully AXELOS accredited, self-managed eLearning course, will provide you with all relevant knowledge to pass your Service Transition exam and gain your certification. We do however advise to add time with a “Live” instructor or coach to enhance the learning and acquire deeper insight into the material taught in this course. During the access purchased through the license, this ITIL® Intermediate eLearning Program offers you: - UNLIMITED access to online material, including: - iPad/iPhone compatible, instructor-led presentations, watchable at your convenience - Study book and quiz questions - Exercises & sample exams, designed to reinforce knowledge and prepare you for the exam

Certification

ITIL® Service Transition
PROGRAMME DE FORMATION

COURSE INTRODUCTION

  • Service Transition -Introduction
  • Purpose and objectives
  • Scope of Service Transition
  • Service Transition Processes
  • Value to the Business
  • Context of Service Transition
  • Service Transition Inputs and outputs
  • The ITIL® Certification scheme
  • The exam format

PRINCIPLES

  • Service Transition Contents
  • Principles & Policies
  • Best Practices
  • Optimizing Service Transition performance
  • Metrics for alignment with Business and IT plans
  • Metrics for Service Transition

PROCESSES

  • Transition planning and support
  • Change Management
  • Service Asset and Configuration
  • Management
  • Release and deployment Management
  • Service Validation and Testing
  • Service Evaluation

ACTIVITIES

  • Communication
  • Organizational Change
  • Organizational Change Products
  • Planning / Implementing Change
  • Resistance to Change
  • Stakeholder Management

ROLES AND RESPONSIBILITIES

  • Introduction
  • Process Owner
  • Service Owner
  • Organizational context
  • Relationships with other Lifecycle stages
  • Key roles and responsibilities

TECHNOLOGY CONSIDERATIONS

  • Considerations of Technology
  • Service Transition Support Tools
  • ITSM Technology
  • Knowledge Management Tools
  • Collaboration – Communities and Workflow Management
  • Configuration Management System

IMPLEMENTATION AND IMPROVEMENT

  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural Change
  • Risks and Value
  • Implementation Challenges, CSF’s and Risks
  • Service Transition under difficult circumstances
  • Integrated Service Transition processes
  • Service Transition in a virtual cloud environment

APPENDICES

  • Business case study and exercises
  • Sample Exams
  • Glossary & Acronyms
  • Feedback
  • Recap
Participants / Prérequis

» Participants

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application

» Prérequis

An ITIL® Foundation certificate is required and preferably two years work experience in an IT Service Management environment.
Intra / sur-mesure

Demande de devis intra-entreprise
(réponse sous 48h)

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