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> Formations > Technologies numériques > Management des Systèmes d'Information > Référentiels ITIL®, ISO, COBIT®... > Formation ITIL® 3/2011 LifeCycle, Service Design, certification > Formations > Technologies numériques > Formation ITIL® 3/2011 LifeCycle, Service Design, certification

ITIL® 3/2011 LifeCycle, Service Design, certification

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ITIL® 3/2011 LifeCycle, Service Design, certification

tutorat inclus
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ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream: - The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle. The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the IT


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Réf : YTD
  21 h
Prix : 875 € HT
Langue : FR
Cette formation est également disponible en anglais.




ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream: - The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability stream is for those who wish to obtain an in depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle. The ITIL® SD (Service Design) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take the IT

Objectifs pédagogiques

À l’issue de la formation, le participant sera en mesure de :
  • Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.
  • In addition the training for this certification includes examination preparation, and a mock examination.
  • Introduction to Service Design
  • Service Design principles
  • Service Design Processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and improvement of Service Design
  • Challenges, risks and critical success factors.
  • In addition the training for this certification includes examination preparation, and a mock examination.

Objectifs pédagogiques

Public concerné

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Design phase of the Lifecycle and the affected processes, functions and activities and their application

Public concerné

Prérequis

An ITIL® Foundation certificate is required and preferably two years of work experience in an IT Service Management environment.

Prérequis

Pédagogie

Travaux pratiques
Exam Format: Multiple choice, scenariobased, gradient scored questions. Number of Questions: 8. Pass Score: 28/40 or 70%. Exam Delivery: Online or paper based. Exam Duration: 90 minutes. Open/Closed Book: Closed Book
Méthodes pédagogiques
This fully AXELOS accredited, self-managed eLearning course, will provide you with all relevant knowledge to pass your Service Transition exam and gain your certification. We do however advise to add time with a “Live” instructor or coach to enhance the learning and acquire deeper insight into the material taught in this course. During the access purchased through the license, this ITIL® Intermedi

Pédagogie

Programme de la formation

COURSE INTRODUCTION
  • Service Design -Introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design Processes
  • Value to the Business
  • Inputs and Outputs within the Service Lifecycle
  • The Service design Package
  • Service Acceptance Criteria
  • The ITIL® Certification scheme
  • The exam format
  • Service Design -Introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design Processes
  • Value to the Business
  • Inputs and Outputs within the Service Lifecycle
  • The Service design Package
  • Service Acceptance Criteria
  • The ITIL® Certification scheme
  • The exam format
  • Service Design -Introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design Processes
  • Value to the Business
  • Inputs and Outputs within the Service Lifecycle
  • The Service design Package
  • Service Acceptance Criteria
  • The ITIL® Certification scheme
  • The exam format
  • Service Design -Introduction
  • Purpose and objectives
  • Scope of Service Design
  • Service Design Processes
  • Value to the Business
  • Inputs and Outputs within the Service Lifecycle
  • The Service design Package
  • Service Acceptance Criteria
  • The ITIL® Certification scheme
  • The exam format

PRINCIPLES
  • Service Design Principles and Service Composition
  • Importance and approach to a balanced design
  • Service Requirements, business requirements and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service Portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design Models
  • Delivery models, Sourcing options
  • Design and development Options
  • Design and development Approaches
  • Service Design Principles and Service Composition
  • Importance and approach to a balanced design
  • Service Requirements, business requirements and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service Portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design Models
  • Delivery models, Sourcing options
  • Design and development Options
  • Design and development Approaches
  • Service Design Principles and Service Composition
  • Importance and approach to a balanced design
  • Service Requirements, business requirements and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service Portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design Models
  • Delivery models, Sourcing options
  • Design and development Options
  • Design and development Approaches
  • Service Design Principles and Service Composition
  • Importance and approach to a balanced design
  • Service Requirements, business requirements and drivers
  • Design activities and constraints
  • Principles and the five aspects of Service Design
  • The 5 Design aspects
  • Designing service solutions components
  • Designing management systems (Service Portfolio)
  • Designing measurement systems
  • Designing technology architectures
  • Designing processes
  • Service Oriented Architecture (SOA)
  • Service Design Models
  • Delivery models, Sourcing options
  • Design and development Options
  • Design and development Approaches

PROCESSES
  • Key links, Inputs and Outputs of Service Design
  • In-depth Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Key links, Inputs and Outputs of Service Design
  • In-depth Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Key links, Inputs and Outputs of Service Design
  • In-depth Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Key links, Inputs and Outputs of Service Design
  • In-depth Design Coordination
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management

TECHNOLOGY RELATED ACTIVITIES
  • Requirements Engineering
  • Documenting Requirements
  • Data and Information Management
  • Application Management
  • Requirements Engineering
  • Documenting Requirements
  • Data and Information Management
  • Application Management
  • Requirements Engineering
  • Documenting Requirements
  • Data and Information Management
  • Application Management
  • Requirements Engineering
  • Documenting Requirements
  • Data and Information Management
  • Application Management

ORGANIZING FOR SERVICE DESIGN
  • Functions and Organizational structures
  • The RACI model
  • Roles and Activity Analysis
  • Roles and Responsibilities within Service Design
  • Functions and Organizational structures
  • The RACI model
  • Roles and Activity Analysis
  • Roles and Responsibilities within Service Design
  • Functions and Organizational structures
  • The RACI model
  • Roles and Activity Analysis
  • Roles and Responsibilities within Service Design
  • Functions and Organizational structures
  • The RACI model
  • Roles and Activity Analysis
  • Roles and Responsibilities within Service Design

TECHNOLOGY CONSIDERATIONS
  • Service Design Tools
  • Service Management tools
  • Tool evaluation criteria
  • Service Design Tools
  • Service Management tools
  • Tool evaluation criteria
  • Service Design Tools
  • Service Management tools
  • Tool evaluation criteria
  • Service Design Tools
  • Service Management tools
  • Tool evaluation criteria

IMPLEMENTING SERVICE STRATEGY
  • Service Design activities related to BIA, SLR’s Risks
  • Six Stage Implementation Approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks
  • Service Design activities related to BIA, SLR’s Risks
  • Six Stage Implementation Approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks
  • Service Design activities related to BIA, SLR’s Risks
  • Six Stage Implementation Approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks
  • Service Design activities related to BIA, SLR’s Risks
  • Six Stage Implementation Approach
  • CSF’s and KPI’s
  • Prerequisites for success
  • Risks

EXAM PREPARATION
  • Sample Exams
  • Feedback
  • Recap
  • Sample Exams
  • Feedback
  • Recap
  • Sample Exams
  • Feedback
  • Recap
  • Sample Exams
  • Feedback
  • Recap


Programme de la formation

Inclus

Tutorat
Bénéficiez de l’accompagnement d’un formateur expert du domaine pour vous guider et renforcer votre apprentissage.

Inclus

Points forts

  • Formation scénarisée et gamifiée
  • Séquences de courte durée
  • Activités digitales variées et illimitées pendant 1 an
  • Partage d’expérience et activités sociales
  • Tutorat personnalisé inclus
  • Accès multi-device (smartphone, tablette ou ordinateur)

Points forts

Solutions de financement

Selon votre situation, votre formation peut être financée par :
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
Contactez nos équipes pour en savoir plus sur les financements à activer.

Solutions de financement