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> Formations > Technologies numériques > Management des Systèmes d'Information > Référentiels ITIL®, ISO, COBIT®... > Formation ITIL® 3/2011 Capability, Release, Control & Validation, certification > Formations > Technologies numériques > Formation ITIL® 3/2011 Capability, Release, Control & Validation, certification

ITIL® 3/2011 Capability, Release, Control & Validation, certification

tutorat inclus

ITIL® 3/2011 Capability, Release, Control & Validation, certification

tutorat inclus
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ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability Stream: - The Service Lifecycle Stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability Stream is for those who wish to obtain an in-depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution, and the use throughout the IT Service Lifecycle. The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is


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Réf : YTR
  35 h
Prix : 875 € HT
Langue : FR
Cette formation est également disponible en anglais.




ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability Stream: - The Service Lifecycle Stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability Stream is for those who wish to obtain an in-depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution, and the use throughout the IT Service Lifecycle. The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is

Objectifs pédagogiques

À l’issue de la formation, le participant sera en mesure de :
  • Importance of Service Management as a practice concept and Service
  • Transition principles, purpose and objective
  • Importance of ITIL®
  • Release, Control and Validation while providing service
  • How all processes in ITIL®
  • RCV interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL® RCV processes
  • How to use the ITIL® RCV processes, activities and functions to achieve operational excellence
  • How to measure ITIL® RCV
  • The importance of IT security and its contributions to RCV
  • The technology and implementation considerations surrounding ITIL® RCV
  • Change Management as a capability to realize successful service transition
  • RCV as a capability to ensure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the
  • state of Service Transition. Knowledge Management as part of enhancing
  • ongoing management decision support and service delivery capability
  • Request Fulfilment and Change Evaluation to ensure meeting committed service level performance
  • RCV process roles and responsibilities
  • Importance of Service Management as a practice concept and Service
  • Transition principles, purpose and objective
  • Importance of ITIL®
  • Release, Control and Validation while providing service
  • How all processes in ITIL®
  • RCV interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL® RCV processes
  • How to use the ITIL® RCV processes, activities and functions to achieve operational excellence
  • How to measure ITIL® RCV
  • The importance of IT security and its contributions to RCV
  • The technology and implementation considerations surrounding ITIL® RCV
  • Change Management as a capability to realize successful service transition
  • RCV as a capability to ensure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the
  • state of Service Transition. Knowledge Management as part of enhancing
  • ongoing management decision support and service delivery capability
  • Request Fulfilment and Change Evaluation to ensure meeting committed service level performance
  • RCV process roles and responsibilities

Objectifs pédagogiques

Public concerné

IT Managers, Operational staff, and anyone requiring a deeper knowledge of or who are involved in the Release, Control & Validation cluster of processes and functions.

Public concerné

Prérequis

An ITIL® Foundation certificate is required and preferably two years work experience in an IT Service Management environment

Prérequis

Pédagogie

Travaux pratiques
Exam Format: Multiple choice, scenariobased, gradient scored questions. Number of Questions: 8. Pass Score: 28/40 or 70%. Exam Delivery: Online or paper based. Exam Duration: 90 minutes. Open/Closed Book: Closed Book.
Méthodes pédagogiques
This fully AXELOS accredited, self-managed eLearning course, will provide you with all relevant knowledge to pass your Service Transition exam and gain your certification. We do however advise to add time with a “Live” instructor or coach to enhance the learning and acquire deeper insight into the material taught in this course. During the access purchased through the license, this ITIL® Interme

Pédagogie

Programme de la formation

COURSE INTRODUCTION
  • Release, Control and Validation
  • Service Transition Purpose
  • Scope, Transition strategy
  • Lifecycle Stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • ITIL® Certification Scheme
  • Release, Control and Validation
  • Service Transition Purpose
  • Scope, Transition strategy
  • Lifecycle Stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • ITIL® Certification Scheme
  • Release, Control and Validation
  • Service Transition Purpose
  • Scope, Transition strategy
  • Lifecycle Stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • ITIL® Certification Scheme
  • Release, Control and Validation
  • Service Transition Purpose
  • Scope, Transition strategy
  • Lifecycle Stages
  • Transition preparation
  • Planning and coordination
  • Transition support
  • ITIL® Certification Scheme

CHANGE MANAGEMENT
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and Standard Changes
  • Remediation Planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, Build and Test
  • Review and close
  • The CAB, Emergency Changes
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Manage Change in SO
  • CSI and Organizational Change
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and Standard Changes
  • Remediation Planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, Build and Test
  • Review and close
  • The CAB, Emergency Changes
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Manage Change in SO
  • CSI and Organizational Change
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and Standard Changes
  • Remediation Planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, Build and Test
  • Review and close
  • The CAB, Emergency Changes
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Manage Change in SO
  • CSI and Organizational Change
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Planning
  • Types of RFC
  • Changes across the Lifecycle
  • Change proposals
  • Process models and Standard Changes
  • Remediation Planning
  • Activities
  • Impact and risk matrix
  • Priorities, scheduling
  • Authorize, Build and Test
  • Review and close
  • The CAB, Emergency Changes
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Manage Change in SO
  • CSI and Organizational Change

SERVICE ASSET AND CONFIGURATION MANAGEMENT
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Principles, Basic Concepts
  • The CMS, Libraries, Baselines and Snapshots
  • Asset Management, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Service Operation
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Principles, Basic Concepts
  • The CMS, Libraries, Baselines and Snapshots
  • Asset Management, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Service Operation
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Principles, Basic Concepts
  • The CMS, Libraries, Baselines and Snapshots
  • Asset Management, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Service Operation
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies and Principles, Basic Concepts
  • The CMS, Libraries, Baselines and Snapshots
  • Asset Management, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Service Operation

SERVICE VALIDATION AND TESTING
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies, Inputs from SD
  • Service Quality and Assurance
  • Test Strategy and Models
  • Validation Conditions
  • Perspectives, Levels of Testing, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies, Inputs from SD
  • Service Quality and Assurance
  • Test Strategy and Models
  • Validation Conditions
  • Perspectives, Levels of Testing, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies, Inputs from SD
  • Service Quality and Assurance
  • Test Strategy and Models
  • Validation Conditions
  • Perspectives, Levels of Testing, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value
  • Policies, Inputs from SD
  • Service Quality and Assurance
  • Test Strategy and Models
  • Validation Conditions
  • Perspectives, Levels of Testing, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

RELEASE AND DEPLOY
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies, Release Unit,
  • Approaches, Release Package, Activities
  • Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies, Release Unit,
  • Approaches, Release Package, Activities
  • Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies, Release Unit,
  • Approaches, Release Package, Activities
  • Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies, Release Unit,
  • Approaches, Release Package, Activities
  • Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

REQUEST FULFILLMENT
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

CHANGE EVALUATION
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Key Terms, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Key Terms, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Key Terms, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks
  • Introduction, Purpose, Objectives
  • Scope and Value, Policies & Principles
  • Key Terms, Activities
  • Triggers, Inputs, Outputs, Interfaces
  • Information Management
  • CSF’s and KPI’s, Challenges and Risks

KNOWLEDGE MANAGEMENT
  • Introduction, Purpose, Objectives
  • Scope and Value
  • DIKW structure, Information Management
  • Knowledge Management
  • Strategy and Knowledge Transfer, The SKMS
  • Triggers, Inputs, Outputs, Interfaces
  • CSF’s and KPI’s, Challenges and Risks
  • CSI
  • Introduction, Purpose, Objectives
  • Scope and Value
  • DIKW structure, Information Management
  • Knowledge Management
  • Strategy and Knowledge Transfer, The SKMS
  • Triggers, Inputs, Outputs, Interfaces
  • CSF’s and KPI’s, Challenges and Risks
  • CSI
  • Introduction, Purpose, Objectives
  • Scope and Value
  • DIKW structure, Information Management
  • Knowledge Management
  • Strategy and Knowledge Transfer, The SKMS
  • Triggers, Inputs, Outputs, Interfaces
  • CSF’s and KPI’s, Challenges and Risks
  • CSI
  • Introduction, Purpose, Objectives
  • Scope and Value
  • DIKW structure, Information Management
  • Knowledge Management
  • Strategy and Knowledge Transfer, The SKMS
  • Triggers, Inputs, Outputs, Interfaces
  • CSF’s and KPI’s, Challenges and Risks
  • CSI

ROLES AND RESPONSIBILITIES
  • Functions and Service Transition
  • Roles in ITIL®
  • Generic Roles
  • Process Roles
  • Functions and Service Transition
  • Roles in ITIL®
  • Generic Roles
  • Process Roles
  • Functions and Service Transition
  • Roles in ITIL®
  • Generic Roles
  • Process Roles
  • Functions and Service Transition
  • Roles in ITIL®
  • Generic Roles
  • Process Roles

TECHNOLOGY AND IMPLEMENTATION CONSIDERATIONS
  • Generic Toolset requirements
  • Knowledge Management Tools,
  • Evaluation Criteria
  • Service Transition Challenges, CSF’s and Risks
  • The CMS, Service Transition / Operation
  • CSI and Change / Release Management
  • CSI and Knowledge Management
  • Deming Cycle / CSI model
  • Generic Toolset requirements
  • Knowledge Management Tools,
  • Evaluation Criteria
  • Service Transition Challenges, CSF’s and Risks
  • The CMS, Service Transition / Operation
  • CSI and Change / Release Management
  • CSI and Knowledge Management
  • Deming Cycle / CSI model
  • Generic Toolset requirements
  • Knowledge Management Tools,
  • Evaluation Criteria
  • Service Transition Challenges, CSF’s and Risks
  • The CMS, Service Transition / Operation
  • CSI and Change / Release Management
  • CSI and Knowledge Management
  • Deming Cycle / CSI model
  • Generic Toolset requirements
  • Knowledge Management Tools,
  • Evaluation Criteria
  • Service Transition Challenges, CSF’s and Risks
  • The CMS, Service Transition / Operation
  • CSI and Change / Release Management
  • CSI and Knowledge Management
  • Deming Cycle / CSI model

APPENDICES
  • Case study and Exercises
  • Mock Exams and Rationale
  • Glossary and Forms
  • Case study and Exercises
  • Mock Exams and Rationale
  • Glossary and Forms
  • Case study and Exercises
  • Mock Exams and Rationale
  • Glossary and Forms
  • Case study and Exercises
  • Mock Exams and Rationale
  • Glossary and Forms


Programme de la formation

Inclus

Tutorat
Bénéficiez de l’accompagnement d’un formateur expert du domaine pour vous guider et renforcer votre apprentissage.

Inclus

Points forts

  • Formation scénarisée et gamifiée
  • Séquences de courte durée
  • Activités digitales variées et illimitées pendant 1 an
  • Partage d’expérience et activités sociales
  • Tutorat personnalisé inclus
  • Accès multi-device (smartphone, tablette ou ordinateur)

Points forts

Solutions de financement

Selon votre situation, votre formation peut être financée par :
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
Contactez nos équipes pour en savoir plus sur les financements à activer.

Solutions de financement