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> Formations > Technologies numériques > Management des Systèmes d'Information > Référentiels ITIL®, ISO, COBIT®... > Formation ITIL® 3/2011 LifeCycle, Service Strategy, certification > Formations > Technologies numériques > Formation ITIL® 3/2011 LifeCycle, Service Strategy, certification

ITIL® 3/2011 LifeCycle, Service Strategy, certification

tutorat inclus

ITIL® 3/2011 LifeCycle, Service Strategy, certification

tutorat inclus
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ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream: - The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability stream is for those who wish to obtain an in-depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle. The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take


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Parcours en ligne

Réf : YTS
  21 h
Prix : 875 € HT
Langue : FR
Cette formation est également disponible en anglais.




ITIL® is comprised of five core publications: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO) and Continual Service Improvement (CSI). It promotes alignment with the business as well as improvement in operational efficiency. The official ITIL® qualification scheme, owned by AXELOS, describes two streams, the Service Lifecycle Stream and the Service Capability stream: - The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The primary focus is the Lifecycle itself as well as the processes and practice elements used within it. - The Service Capability stream is for those who wish to obtain an in-depth understanding of specific ITIL® processes and roles. The primary focus is on process activities, process execution and use throughout the IT Service Lifecycle. The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle stream. The course prepares candidates to take

Objectifs pédagogiques

À l’issue de la formation, le participant sera en mesure de :
  • This qualification provides a complete management-level overview of Service Strategy including all its related activitie
  • Candidates can expect to gain competencies in the following:
  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks.
  • In addition, the training for this certification includes examination
  • preparation, and a mock examination.
  • This qualification provides a complete management-level overview of Service Strategy including all its related activitie
  • Candidates can expect to gain competencies in the following:
  • Introduction to Service Strategy
  • Service Strategy principles
  • Service Strategy processes
  • Governance
  • Organizing for Service Strategy
  • Technology considerations
  • Implementing Service Strategy
  • Challenges, critical success factors and risks.
  • In addition, the training for this certification includes examination
  • preparation, and a mock examination.

Objectifs pédagogiques

Public concerné

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

Public concerné

Prérequis

An ITIL® Foundation certificate and preferably two years of work experience in an IT Service Management environment.

Prérequis

Pédagogie

Travaux pratiques
Exam Format: Multiple choice, scenariobased, gradient scored questions. Number of Questions: 8. Pass Score: 28/40 or 70%. Exam Delivery: Online or paper base’. Exam Duration: 90 minutes. Open/Closed Book: Closed Book
Méthodes pédagogiques
This fully AXELOS accredited, self-managed eLearning course, will provide you with all relevant knowledge to pass your Service Transition exam and gain your certification. We do however advise to add time with a “Live” instructor or coach to enhance the learning and acquire deeper insight into the material taught in this course. During the access purchased through the license, this ITIL® Intermedi

Pédagogie

Programme de la formation

COURSE INTRODUCTION
  • Purpose and objectives
  • Scope of Service Strategy
  • Service Strategy Processes
  • Value to the Business
  • Context of Service Strategy
  • Purpose and objectives
  • Scope of Service Strategy
  • Service Strategy Processes
  • Value to the Business
  • Context of Service Strategy
  • Purpose and objectives
  • Scope of Service Strategy
  • Service Strategy Processes
  • Value to the Business
  • Context of Service Strategy
  • Purpose and objectives
  • Scope of Service Strategy
  • Service Strategy Processes
  • Value to the Business
  • Context of Service Strategy

PRINCIPLES
  • Purpose, goal, objectives & Scope
  • Basic Approach
  • Strategy and Opposing Dynamics
  • The four P’s
  • Outcomes & Outputs
  • Services, Value, Utility & Warranty
  • Assets – customer, service and strategic
  • Service Providers
  • Defining Services
  • Strategies for customer satisfaction
  • Service Economics
  • Sourcing Strategy
  • Inputs and output with the service lifecycle
  • Purpose, goal, objectives & Scope
  • Basic Approach
  • Strategy and Opposing Dynamics
  • The four P’s
  • Outcomes & Outputs
  • Services, Value, Utility & Warranty
  • Assets – customer, service and strategic
  • Service Providers
  • Defining Services
  • Strategies for customer satisfaction
  • Service Economics
  • Sourcing Strategy
  • Inputs and output with the service lifecycle
  • Purpose, goal, objectives & Scope
  • Basic Approach
  • Strategy and Opposing Dynamics
  • The four P’s
  • Outcomes & Outputs
  • Services, Value, Utility & Warranty
  • Assets – customer, service and strategic
  • Service Providers
  • Defining Services
  • Strategies for customer satisfaction
  • Service Economics
  • Sourcing Strategy
  • Inputs and output with the service lifecycle
  • Purpose, goal, objectives & Scope
  • Basic Approach
  • Strategy and Opposing Dynamics
  • The four P’s
  • Outcomes & Outputs
  • Services, Value, Utility & Warranty
  • Assets – customer, service and strategic
  • Service Providers
  • Defining Services
  • Strategies for customer satisfaction
  • Service Economics
  • Sourcing Strategy
  • Inputs and output with the service lifecycle

PROCESSES
  • Purpose, goal, objectives & Scope
  • Purpose & Objectives
  • Scope
  • Value to business
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Critical success factors and key
  • performance indicators
  • Challenges and risks
  • Purpose, goal, objectives & Scope
  • Purpose & Objectives
  • Scope
  • Value to business
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Critical success factors and key
  • performance indicators
  • Challenges and risks
  • Purpose, goal, objectives & Scope
  • Purpose & Objectives
  • Scope
  • Value to business
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Critical success factors and key
  • performance indicators
  • Challenges and risks
  • Purpose, goal, objectives & Scope
  • Purpose & Objectives
  • Scope
  • Value to business
  • Policies, principles and basic concepts
  • Activities, methods and techniques
  • Triggers, inputs, outputs and interfaces
  • Critical success factors and key
  • performance indicators
  • Challenges and risks

GOVERNANCE
  • Governance
  • Strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT Governance
  • Governance bodies
  • How Service Strategy relates to Governance
  • Governance
  • Strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT Governance
  • Governance bodies
  • How Service Strategy relates to Governance
  • Governance
  • Strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT Governance
  • Governance bodies
  • How Service Strategy relates to Governance
  • Governance
  • Strategy for governance
  • Evaluate, direct, monitor
  • Governance framework
  • What is IT Governance
  • Governance bodies
  • How Service Strategy relates to Governance

ORGANIZATION
  • Organizational development
  • Organizational departmentalization
  • Organizational design
  • Role of service owner
  • Strategy, portfolio, financial, and demand roles
  • Organizational development
  • Organizational departmentalization
  • Organizational design
  • Role of service owner
  • Strategy, portfolio, financial, and demand roles
  • Organizational development
  • Organizational departmentalization
  • Organizational design
  • Role of service owner
  • Strategy, portfolio, financial, and demand roles
  • Organizational development
  • Organizational departmentalization
  • Organizational design
  • Role of service owner
  • Strategy, portfolio, financial, and demand roles

TECHNOLOGY CONSIDERATIONS
  • Service Automation
  • Service Interfaces
  • Service Automation
  • Service Interfaces
  • Service Automation
  • Service Interfaces
  • Service Automation
  • Service Interfaces

IMPLEMENTING SERVICE STRATEGY
  • Implementation throughout the lifecycle
  • Following the lifecycle approach
  • Impact of Service Strategy
  • Implementation throughout the lifecycle
  • Following the lifecycle approach
  • Impact of Service Strategy
  • Implementation throughout the lifecycle
  • Following the lifecycle approach
  • Impact of Service Strategy
  • Implementation throughout the lifecycle
  • Following the lifecycle approach
  • Impact of Service Strategy

CHALLENGES, CRITICAL SUCCES FACTORS & RISKS
  • Challenges
  • Risks
  • Critical Success Factors
  • Challenges
  • Risks
  • Critical Success Factors
  • Challenges
  • Risks
  • Critical Success Factors
  • Challenges
  • Risks
  • Critical Success Factors

APPENDICES
  • Challenges
  • Business case study and exercises
  • Sample Exams
  • Glossary & Acronyms
  • Forms
  • Challenges
  • Business case study and exercises
  • Sample Exams
  • Glossary & Acronyms
  • Forms
  • Challenges
  • Business case study and exercises
  • Sample Exams
  • Glossary & Acronyms
  • Forms
  • Challenges
  • Business case study and exercises
  • Sample Exams
  • Glossary & Acronyms
  • Forms


Programme de la formation

Inclus

Tutorat
Bénéficiez de l’accompagnement d’un formateur expert du domaine pour vous guider et renforcer votre apprentissage.

Inclus

Points forts

  • Formation scénarisée et gamifiée
  • Séquences de courte durée
  • Activités digitales variées et illimitées pendant 1 an
  • Partage d’expérience et activités sociales
  • Tutorat personnalisé inclus
  • Accès multi-device (smartphone, tablette ou ordinateur)

Points forts

Solutions de financement

Selon votre situation, votre formation peut être financée par :
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
  • Le plan de développement des compétences de votre entreprise : rapprochez-vous de votre service RH.
  • Le dispositif FNE-Formation.
  • L’OPCO (opérateurs de compétences) de votre entreprise.
  • Pôle Emploi sous réserve de l’acceptation de votre dossier par votre conseiller Pôle Emploi.
Contactez nos équipes pour en savoir plus sur les financements à activer.

Solutions de financement